Help center
Frequently asked questions
Quick answers about how we work. For a tailored quote, message the team or submit a booking request.
Where is Fairway Bliss Tours based?
Our official office is in Remera, Gasabo, at Umujyi wa Kigali, Kigali, Rwanda. We serve travelers worldwide — most coordination happens online with specialist support by phone and email.
How do I request a booking?
Use the Book trip flow: choose a service, share your dates and party size, review, and submit. You will receive a confirmation email with a reference number while our team checks availability and pricing.
Do you only book travel in Rwanda?
No. We arrange international tours, hotels, visa support, and transport across many destinations. Rwanda is our headquarters; our itineraries are global.
How quickly will you respond?
We aim to respond to new booking requests and contact form messages within one business day, often sooner for urgent departures or visa deadlines.
Why is my booking “pending” after I submit?
Every request is reviewed by operations before confirmation. This protects you from incorrect auto-charges and lets us align suppliers, deposits, and documents with your itinerary.
How do I upload travel documents (KYC)?
Create a guest account, sign in to your dashboard, and add document links or references as instructed. Our team verifies submissions and updates your status.
What phone number can I call?
Reach us at +250 791 703 411 for voice or WhatsApp-style coordination (confirm preferred channel when we reply).